ICB policies and documents will be published here from 1 July 2022.

The Integrated Care Board is progressing with the review Clinical Commissioning Policies and Medicines Commissioning Guidance.  Please use the links below to access the current documents whilst this work is progressing.

Non-emergency patient transport in Herefordshire and Worcestershire is provided by E-zec Medical; the service is only available to patients registered with a GP in either Herefordshire or Worcestershire and eligibility for use of the service is assessed purely on the basis of medical need.

Patient Enquiries

If you are a patient registered with a Herefordshire or Worcestershire GP wishing to use the service, our patient leaflet provides advice and information.

Healthcare Professional Enquiries

If you are a healthcare professional within Herefordshire or Worcestershire wishing to book patient transport, our guide provides information and guidance.

If you are a healthcare professional needing to book Mental Health secure transport or Non-Emergency transport to repatriate a patient registered with a GP in Herefordshire or Worcestershire, you will need to complete and return the form below.

Payment needs to be authorised BEFORE the journey takes place, where this is not possible the form must be submitted on the next working day. Invoices submitted without an authorisation code may not be paid.

If you require any of the documents below in an accessible or alternative format please contact hw.enquires@nhs.net 


Patient Leaflet

Patient Transport Authorisation Form